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SIM validation: MTN apologises to customers


The management of MTN Nigeria has apologised to its customers over the noticeable congestion in its service outlets across the country because of the ongoing SIM validation.

In a statement signed by the MTN’s Corporate Services Executive, Akinwale Goodluck, the company said it was doing everything possible to improve the conditions at the service centres.

“We wish to apologise to all our customers who are experiencing difficulty with the ongoing SIM registration/revalidation exercise. Affected customers can revalidate their registration details at all MTN sales outlets including the nearest agent and dealer shops,” he said.

“We appeal for calm as customers visit our various outlets. We are committed to ensuring that all affected subscribers complete the process as directed by the Nigeria Communications Commission.

“It is for this reason that we have increased the number of staff handling SIM registration/validation across all our channels. We have also mandated all our registration outlets to remain open till 8pm every day until further notice,” Goodluck added.

According to him, the decision to deactivate all lines with invalid or incomplete subscriber registration details is in compliance with the NCC’s directive.

“It is to enable us to provide maximum support to government in achieving the national interest objectives of the exercise,” he said.

While reiterating that SIM registration was free, Goodluck urged all MTN customers, in their interactions with MTN channel partners and agents, to be assured that in full compliance with NCC regulations, every element of the registration would be completed at once; and to report any fraudulent activity to the MTN manager in charge at the centres.

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